Cookie Usage


Cookies: What are they?

What is a cookie?


A cookie is a small text file usually consisting of letters and numbers saved on your computer when you visit a website. This file records information that can be read by our site when you return. Some of these cookies are necessary for essential site functions. Others are used to improve your experience.

Information related to cookies is not transferred, rented or sold to third parties.

We are committed to honoring the trust you place in us when providing personal data during your browsing experience.


Session cookies

The ordering process requires the Buyer's computer to accept "session cookies".


Third-party cookies

We also use a third-party cookie related to Google (Google Analytics), which provides us with an analysis tool to improve the shopping experience. The settings are configured so that your IP address is only partially transmitted, so it cannot be identified.


Navigation cookies

Chantelle.com uses cookies to enhance navigation and the user experience. These cookies are issued by Chantelle and allow us to:
  • Verify if a user has access to private sales.
  • Save the preferred display mode for product pages on the mobile site for future visits.
  • Force the desktop display mode on mobile if the user has chosen this option during their session.
  • Hide the cookie information banner if the user has already seen the message and closed it.
  • Display alert messages when necessary.
  • Remember user choices for visiting and ordering features (chosen delivery location, logged-in account, cart information, etc.).


Cookies: What are they for?

Why do we use cookies?

We use cookies to make your future visits smoother, more personalized, and more enjoyable. We also measure the number of visits, page views, visitor activity, and return frequency in order to adapt our site and meet user needs.


How to manage consent?

Upon first connection to the www.chantelle.com site, a pop-up informs you of the presence of cookies necessary for the site function. You have the option to accept or refuse analytics, functional, advertising, and social media cookies.

If you want to change your consent later:

In the “cookie policy” section, click on “Manage my cookies”
You can then:
  • Accept or refuse all cookies
  • Click on “More information” to access the details of the cookies and refine your choice



How to modify my cookie preferences?


How can I disable cookies?

You can configure your web browser to disable cookies. However, as cookies are necessary for certain essential features of our site to function properly, disabling them may diminish your experience on the Chantelle Lingerie website.

Choose your browser: Internet Explorer
  • Open Internet Explorer
  • Select the “Tools” button
  • Point to “Security”, and then select “Delete browsing history”.
  • Check the “Cookies and website data” box,
  • Then click on “Delete”.

Safari
  • Open Safari
  • In the menu bar at the top, click on “Safari”, then “Preferences”
  • Select the “Privacy” icon
  • Next to “Cookies and website data”, check “Always block”
  • If you want to see the cookies already saved on your computer, click on “Details”

Google Chrome
  • Open Chrome
  • Open the configuration menu to the right of the address bar, then select "Settings."
  • Open “Advanced settings” at the bottom of the page
  • Under “Privacy and security”, open “Content settings”.
  • Open the “Cookies” section. From here you can:
  • Enable cookies: Click on “Blocked”.
  • Disable cookies: Click on “Allow websites to save and read cookie data”.

Firefox
  • Open Firefox
  • Click the menu button and select “Options”
  • Select the “Privacy and Security” panel and go to the “Cookies and Site Data” section. From here you can:
  • Select “Accept cookies and site data (recommended)” to allow cookies.
  • To refuse cookies, select “Block cookies and site data (may prevent some sites from working)”.